What to include
- The steps that led to the issue and any error text.
- Your iPhone or iPad model and iOS version.
- Your ToneWood app version. Never send passwords, Apple sign-in tokens, or other sensitive credentials.
support@tone-wood.org
Sign-in or verification email issues
- Confirm the email address is correct and check spam or junk folders.
- Email sign-in and Sign in with Apple may be separate methods; use the method used when the account was created.
- If access still fails, email support with the account email address, but never include your password.
Recording or measurement problems
- Check that ToneWood has microphone access in Settings → Privacy & Security → Microphone.
- Measure in a quiet space, remove cases that block the microphone, and keep fingers clear of the microphone.
- Confirm dimensions, weight, temperature, humidity, and moisture units, then record a clean tap again.
Public samples and measurement records
A sample appears in the public database and record pages only after you enable public visibility. Turn visibility off in the app to stop sharing it. Network caches may take a short time to refresh.
Privacy, data, and account deletion
You can start account deletion from Profile in the app. For data access, correction, export, or deletion confirmation, contact us from the account email address so we can verify the request.